Global Edge 360

1. Definitions

In these Terms & Conditions: Company, we, us and our refer to Global Edge 360. Client, you and your refer to any person or entity engaging our freight forwarding, logistics, warehousing or related services. Goods means any cargo, parcels, consignments or items tendered for handling, transport, storage, importation or exportation. Services means any activity performed by us on your behalf including, but not limited to, freight forwarding, customs brokerage, warehousing, consolidation, deconsolidation, last-mile delivery and associated administrative services. Contract means the agreement between you and the Company incorporating these Terms & Conditions and any quotation, invoice, booking confirmation or service order referencing them.

2. Use of Global Edge 360 Services

2.1 These Terms apply to all Services provided by Global Edge 360 unless otherwise expressly agreed in writing by an authorised representative of the Company. Your placement of an order, acceptance of a quotation or instruction to proceed constitutes your acceptance of these Terms.

2.2 The Company normally acts as agent for the Client unless otherwise expressly agreed in writing. We may subcontract any part of the Services to third-party carriers, warehouses, customs brokers or agents as required to perform the Services.

3. Ownership & Intellectual Property

All intellectual property rights in any materials, portals, documentation, labels, tracking pages and content provided by the Company remain the property of Global Edge 360. You must not copy, reproduce or use the Company's intellectual property except as expressly permitted in writing.

4. Registration & Passwords

Where access to any Company portal or account is provided, you are responsible for safeguarding your credentials. You accept responsibility for all activities arising from use of your account and must notify the Company immediately of any unauthorised access or suspected compromise.

5. Cybersecurity

The Company will maintain commercially reasonable technical and organisational measures to protect electronic systems and customer data. You agree not to probe, scan, penetrate or otherwise compromise the Company's systems. Any security incident discovered by you must be reported promptly.

6. Identification & Account Information

You warrant that identification, Taxpayer Registration Number (TRN), contact particulars, delivery instructions and account information provided to the Company are true, accurate and complete. You must promptly update the Company of any changes.

7. Invoicing & Valuation

Invoices are prepared in accordance with the Service quotation or prevailing Company rates. All values declared by you for customs, insurance or ancillary purposes must be accurate. The Company will rely on declared values to compute charges, arrange insurance and prepare customs documentation and will not be liable for understated or misdeclared values.

8. Inbound Charges

Unless expressly stated otherwise, quotations exclude import duties, General Consumption Tax (GCT), customs brokerage fees, port charges, demurrage, quarantine charges, storage fees and other governmental or third-party charges. These amounts are payable by you.

9. Promotions & Giveaways

Promotions, discounts and giveaways run by the Company are subject to specific terms published at the time of the promotion. The Company reserves the right to modify, suspend or cancel any promotion at its discretion.

10. Customer Conduct

You must use the Services in compliance with all applicable laws and must not tender Goods that are illegal, hazardous, or otherwise prohibited. The Company may suspend or terminate Services if your instructions or conduct expose the Company to legal liability or undue risk.

11. User Data & Privacy

We collect and process personal data necessary to perform Services. Our Privacy Policy sets out how personal information is collected, used, shared and retained. By using our Services you consent to the processing of personal data in accordance with the Privacy Policy and applicable Jamaican data protection law.

12. Photographs and Video Content

The Company may take photographic or video records of Goods for operational, security, insurance or legitimate marketing purposes. Such materials may be retained in Company records and used lawfully unless you provide prior written notice to the Company objecting to marketing usage and a lawful basis for refusal exists.

13. Services and Additional Terms

The scope of Services, transit routes, carriers, storage locations, insurance cover and any special terms will be set out in the Company's quotation, booking confirmation or service order. Third-party provider terms may also apply where relevant.

14. Inspection of Shipments

The Company and its subcontractors may open, inspect, x-ray or otherwise examine Goods to comply with safety, security or regulatory requirements. Reasonable care will be taken during inspection; the Company is not liable for inspection-related deterioration of packing unless caused by gross negligence.

15. Prohibited and Unlawful Use

It is prohibited to tender Goods that are unlawful, dangerous, infringing or otherwise prohibited by Jamaican law or the laws of origin, transit or destination. You must check and comply with Jamaican statutory lists of prohibited and restricted items before shipment.

16. Restricted Items

Restricted Goods may require licences, permits or certificates (for example, veterinary, phytosanitary, export/import licences or Ministry approvals). You must obtain and produce requisite authorisations prior to shipment. Failure to do so may lead to seizure, destruction, return to origin or additional charges.

17. Consignee Information

You must provide full and correct consignee name, delivery address, TRN (if applicable), contact details and any other documentation required by Jamaican authorities. Incorrect consignee information causing delay, misdelivery, detention or extra charges will be payable by you.

18. China Warehouse Address

The Company may provide a designated warehouse address in China (or other origin warehouses) for consolidation and forwarding. Use of that address is subject to these Terms and the Company's inbound rules. The Company is not responsible for items sent to incorrect addresses or mislabelled by suppliers.

19. Examples of Prohibited Items

Examples (non-exhaustive) of prohibited goods include firearms and ammunition, explosives, narcotics, indecent or obscene material, and certain agricultural and food products unless specifically authorised. You must consult relevant Jamaican authorities and regulatory agencies before shipping regulated goods.

20. Importation and Clearance

20.1 Imports into Jamaica are subject to customs clearance processes, duties, taxes and governmental controls. The Company will assist with preparation and lodgement of customs entries when engaged to do so, but will rely on information and documentation provided by you.

20.2 Typical documents required for import clearance include: Bill of Lading or Airway Bill; supplier invoice; packing list; Certificate of Origin (if applicable); import permits or licences (where required); and TRN/TCC or GCT documentation for commercial imports.

21. Detained Shipments

Goods detained by customs or other governmental agencies for inspection, quarantine or administrative matters will be handled in accordance with lawful instructions. All costs, penalties, storage and testing fees resulting from detention are for the account of the Client. The Company may require indemnities prior to undertaking clearance for high-risk consignments.

22. Damaged Shipments

Report visible damage upon receipt to the Company immediately and retain packaging and Goods for inspection. Failure to notify the Company within the required timeframe may prejudice insurance entitlement or claims.

23. Returns

Returns or re-exports are processed at the Client's request and expense. Return shipments remain subject to any applicable duties, taxes, licences and freight charges. The Company may require payment of estimated charges in advance of return arrangements.

24. Incorrect Orders or Quantities

If incorrect items, shortages or overages are discovered, the Client must notify the Company and supplier immediately. The Company will assist in resolution but is not liable for supplier misdescription unless the Company has assumed specific responsibility in writing.

25. Orders Placed on Your Behalf

Where the Company places orders on your behalf with suppliers, such orders are governed by the terms agreed between you and the supplier. The Company does not accept liability for supplier non-performance except where the Company has expressly assumed responsibility in writing.

26. Notifications & Collection

The Company will use reasonable efforts to notify the consignee when Goods are ready for collection or delivery. It remains the Client's responsibility to ensure timely collection, payment of duties/fees and compliance with documentation requirements. Uncollected Goods are subject to storage fees and disposal procedures.

27. Storage Fees

Storage fees apply to Goods held at Company facilities or nominated warehouses beyond any agreed free storage period. Storage charges commence from the date Goods become available for collection. If Goods are forfeited or disposed of, the Company may recover storage, disposal and administrative costs from proceeds of sale.

28. Authorized Pickup

Only authorised persons or carriers may collect Goods. The Company may require proof of identity and written authorisation prior to release. The Company is not liable for release to persons who produce documentation that appears authentic unless due to the Company's negligence.

29. Acceptance & Refusal

The Company may refuse consignments that are improperly packaged, misdeclared, dangerous, illegal or otherwise unacceptable. Such consignments may be returned to sender at the Client's expense.

30. Customs Declarations

All customs declarations prepared by the Company will be based on information provided by you. You authorise the Company to make required customs declarations and to sign documentation on your behalf where necessary for the clearance process.

31. Clearance Fees

Clearance fees, brokerage charges and governmental levies are payable by you. Where the Company pays such amounts on your behalf, you must reimburse the Company on demand together with any interest and collection costs.

32. Insurance & Claims

32.1 Insurance for cargo is not automatic. If you require cargo insurance beyond Company default coverage, you must request it in writing and pay the applicable premium. The Company may arrange insurance on your behalf as agent when instructed.

32.2 Claims for loss or damage must be notified in writing within the timeframes required by the relevant carrier, insurer or law. Preserve Goods and packaging for inspection. Non-compliance with claims procedures may invalidate a claim.

33. Liability Waiver

Except to the extent of any non-excludable statutory liability under Jamaican law, the Company's liability for loss, damage or delay of Goods is limited to the lesser of: (a) the invoice value of the Goods; (b) the cost of repair or replacement; or (c) the carriage charges paid to the Company for the specific shipment. The Company excludes liability for indirect, incidental, consequential or special losses, including loss of profit or business interruption, to the fullest extent permitted by law.

34. Unknown Packages

The Company may refuse to accept or forward packages without clear sender information or with insufficient documentation. Unidentified parcels may be opened, inspected or otherwise dealt with in accordance with law and these Terms.

35. Uncollected Packages

Uncollected packages will accrue storage fees. If storage fees remain unpaid and Goods remain unclaimed within prescribed timeframes, the Company may sell, dispose of or otherwise deal with the Goods after reasonable notice and in compliance with applicable law.

36. Delivery

Delivery times are estimates only and not guaranteed. The Company will not be liable for loss or damage resulting from delay in transit unless such delay is caused by the Company's gross negligence.

37. Third-party Deliveries

Where third-party carriers or last-mile partners perform delivery, their terms and limits of liability may apply. The Company is not liable for acts or omissions of third-party carriers except where such liability cannot be excluded by law.

38. Payments, Refunds & Cancellations

All charges are payable in accordance with invoice terms. The Company may require advance payment, deposit or guarantees. Refunds are processed in accordance with Company policy after reconciliation of all sums due. Cancellations may attract fees to cover costs already incurred.

39. Dispute Resolution

These Terms are governed by the laws of Jamaica. Any dispute arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Jamaica. Parties shall first seek to resolve disputes by good-faith negotiation; if unresolved within thirty (30) days, formal proceedings may be commenced.

40. Electronic Signatures

Electronic communications, authorisations and signatures shall be valid and enforceable to the fullest extent permitted by law.

41. Compliance & Conduct

You shall comply with all applicable laws, trade sanctions, export controls, anti-money laundering regulations and economic embargoes. You warrant that you are not subject to any economic sanctions or restrictions under applicable law.

42. Warranty Disclaimer & Limitation of Liability

Except as expressly stated, all warranties (express or implied) regarding fitness, quality, merchantability or suitability of Goods or Services are excluded to the fullest extent permitted by law. The Company's aggregate liability under or in connection with these Terms will not exceed amounts paid to the Company in respect of the specific shipment giving rise to the claim.

43. Indemnification

You agree to indemnify and hold the Company harmless from any claims, losses, liabilities, fines, penalties, damages or costs (including legal fees) arising from: (a) your breach of these Terms; (b) incorrect or misleading information provided by you; (c) illegal, prohibited or restricted Goods tendered by you; or (d) your negligence or wilful misconduct.

44. Acceptance

By using the Company's Services or by instructing the Company to perform Services you acknowledge that you have read, understood and accepted these Terms & Conditions and that they form the basis of the legal relationship between you and Global Edge 360.